Domotz PRO

MSRP: Hardware: $150 US dollars, but dealers get a 30% discount. Software License: $2.99/mo per network for monitoring unlimited devices and alerts

Describe your product's design and / or technological innovation.

Domotz Pro is a network monitoring and remote tech support system designed for AV integrators. The market for Domotz PRO is AV integrators installing smart home technology and the increasing number of home networks that are becoming complex and require more IT assistance.

The software is comprised of a software agent running locally, cloud services and mobile/web apps for remote network management. Domotz PRO can be run locally on: Domotz Box, Raspberry Pi, NAS (QNAP, Synology, ReadyNAS) and will be coming soon to Luxul routers and other manufacturer’s hardware devices.

Domotz PRO Features

- Professional Monitoring: SNMP, Multi-VLAN/Subnet, manufacturer support, diagnostics, latency, network mapping, ZigBee
- Power Management: Remote Power, Power Reboot, PoE, Wake-on-LAN, Network Switches & PDU’s
- Remote Access: Web, Console, Remote Desktop (http/s, RDP, SSH, Telnet connections)
- Alerts: Unlimited alerts, network status, device offline, new device
- Network Diagnostics: Speed tests, internet health, network history log, Ethernet port monitoring
- Team Management: Manage networks in teams. Add/delete team members.
- Customer Monthly reports: Downloadable reports for the last 30 days. Request a report by email from the app.
- Customer-Facing App: Unique to Domotz PRO is the Violet Digital Support for Android and iPhone, which is a customizable customer-facing app with unique security, troubleshooting, remote support and parental control features

What is innovating about Domotz PRO?
- Network Mapping: Domotz PRO takes pride in being the only software provider in the market that automatically detects which devices are connected to each individual port of a managed network switch, which is called network mapping. This allows installers to easily configure managed switches without needing a spreadsheet.
- Monitoring Method: Domotz monitors via MAC address rather than IP address, meaning that device settings are never lost. Some competitors monitor via IP, making the software less reliable.
- Openness of the Platform: Rather than being restricted to our own hardware, integrators can install Domotz onto their own systems, allowing for flexibility in both use and price.
- User-Friendly Mobile and Web Apps: Our apps are designed to be easy to use. This reduces the investment of training a team to use a new system, and allows for efficient and straightforward system management.
- Violet Digital Support: Domotz PRO also includes Violet Digital Support which is a tangible tool installers can use to help sell more service contracts
- Home Technology Integration: Additional features for supported Home Technology like Luxul devices enabling the ability to share more information.

Describe the benefits that your product provides to the integrator.

- Ease of Installation: Very easy plug & play installation. There is no complex installation process or training needed.
- Easy Interoperability: Integrated with the most common power and managed network switches. (PDU List: https://www.domotz.com/ufaqs/remote-power-management-power-switch-support/?Display_FAQ=6735)
(Switch List: https://www.domotz.com/ufaqs/managed-network-switch-support/?Display_FAQ=12724 )
Domotz PRO also speaks with every IP connected devices with zero configuration needed.
- Simplified Support: It’s simple interface and alert function allows Integrators to easily provide remote assistance to their customers, much faster and in a more efficient manner.
- Affordable: Domotz PRO is very affordable in comparison to other products on the market – costing only $2.99/mo per network for monitoring an unlimited number of devices. This in turn allows Integrators to provide their service at an affordable cost to their customers. With the remote access function Integrators are not required to do as much onsite troubleshooting, and so also save money on call-outs.
- Time-saving: The ease of troubleshooting with Domotz PRO, along with its functions, allow Intergrators to streamline their support services. Less time spent fixing problems and on call-outs frees up the Integrator’s time, allowing them to take on more clients. Our mobile and web apps also allow Integrators to access their networks from anywhere at any time.
- Customer satisfaction: Integrators have the ability to provide proactive prevention of issues, deal with problems quickly, and provide a more affordable service for their customers. This results in greater customer satisfaction, loyalty and recommendation.
- All information at Fingertips: all relevant customer information is readily available at integrators fingertips so they can solve an issue as fast as possible
- Constantly evolving: Domotz is always actively working with our partners to add more specific features for hardware vendors.

Describe the benefits that your product provides to the end user.

- Seamless Smart Home Experience: Installers receive alerts so they can pro-actively deal with their clients’ issues, before a customer notices the problem. This gives homeowner a smoother experience, allowing them to enjoy their smart home with less technical interruptions.
- Real-time Issue Resolution: Installers can manage a variety of problems via Domotz PRO’s remote access function, saving time and money on call outs. This allows problems to be dealt with significantly quicker, giving the homeowner faster solutions at lower costs.
- Visibility & Power: this easy to use app not only gives the homeowner something tangible to support their monthly fees, but also gives them the ability to easily solve simple problems independently, such as:
o Rebooting devices with one tap.
o Requesting support from the PRO Dealer.
o See how fast their internet connection is performing
- More Network Security: Domotz PRO also provides the homeowner with peace of mind for the security of their network. The Violet app demonstrates this for them through home presence detection and intruder alerts. In the future more features such as the Hacker Threat Check will also be added to enhance cyber security, which is of growing concern to home owners given recent attacks.

https://www.domotz.com/